Terms & Conditions
Last Updated: October 2026
Welcome to RaPlaneto (“RaPlaneto”, “Platform”, “we”, “us”, or “our”). RaPlaneto is a technology-based platform that connects customers with independent service providers for home, personal, repair, cleaning, wellness, and other services available through the Platform.
By registering, accessing, or using the RaPlaneto website, mobile application, or related services, you agree to these Terms & Conditions.
1. Nature of the Platform
RaPlaneto operates as a technology platform and facilitator connecting Users with independent Service Providers.
RaPlaneto is not the employer, contractor, agent, representative, or direct service provider of any Service Provider listed on the Platform.
RaPlaneto acts as a bridge between Users and Service Providers, providing technology, booking, communication, and related platform facilities.
The actual service is performed by the Service Provider independently.
2. Users
A “User” means any person who registers on, accesses, or books a service through RaPlaneto.
Users are responsible for:
Providing accurate registration and booking information.
Providing accurate service requirements.
Being available at the agreed location and time.
Treating Service Providers respectfully.
Following reasonable safety instructions.
Making payments applicable to the selected service.
Inspecting and confirming the service requirements before allowing work to begin.
Informing RaPlaneto promptly about genuine problems or disputes.
Users must not use the Platform for illegal, fraudulent, abusive, threatening, or harmful activities.
3. Service Providers
A “Service Provider” means an independent individual, professional, technician, business, or other service provider offering services through RaPlaneto.
Service Providers are responsible for:
Providing accurate information about their skills, experience, availability, and services.
Performing services professionally and with reasonable care.
Bringing appropriate tools and materials where applicable.
Following applicable laws, safety requirements, and professional standards.
Maintaining any licences, registrations, certifications, or permissions required for their services.
Communicating honestly with Users.
Taking reasonable care of the User's property and premises.
Immediately reporting any accidental damage or incident to the User and RaPlaneto.
Not using the Platform to engage in fraudulent, unlawful, abusive, or unsafe conduct.
Service Providers are independent parties and are not employees of RaPlaneto.
4. RaPlaneto's Role
RaPlaneto provides the technology and infrastructure necessary to facilitate connections between Users and Service Providers.
The Platform may provide:
User registration and profiles.
Service listings.
Provider profiles.
Booking functionality.
Communication facilities.
Payment-related functionality.
Booking status tracking.
Customer support and dispute communication.
Other technology features introduced from time to time.
RaPlaneto does not directly perform the services booked through the Platform unless expressly stated otherwise.
5. Service Quality and Provider Responsibility
The Service Provider is primarily responsible for the actual performance, quality, workmanship, conduct, tools, materials, and completion of the service.
RaPlaneto does not guarantee that every service will meet a particular standard, outcome, duration, or expectation.
Users should communicate their requirements clearly before the service begins.
Where a Service Provider causes damage to a User's property through negligent, improper, unauthorized, or intentional conduct, the matter is primarily between the User and the Service Provider.
RaPlaneto may assist with communication, documentation, complaint handling, or dispute facilitation, but such assistance does not make RaPlaneto responsible for the Service Provider's conduct or obligations.
6. Property Damage and Loss
RaPlaneto is a facilitator and does not directly control how a Service Provider performs a service.
Therefore, to the maximum extent permitted by applicable law, RaPlaneto shall not be responsible for damage, loss, breakage, theft, injury, defective workmanship, negligence, misconduct, or other loss caused by an independent Service Provider.
This includes, where legally permissible:
Damage to furniture or household items.
Damage to electrical, plumbing, appliance, or other property.
Damage caused by tools or materials used by the Service Provider.
Loss arising from poor workmanship.
Loss arising from delay or failure to complete a service.
Loss caused by unauthorized actions of a Service Provider.
The Service Provider may remain directly responsible for their own acts, omissions, negligence, misconduct, or contractual obligations.
7. Booking / Platform Fee
RaPlaneto may charge a booking fee, platform fee, convenience fee, or other applicable fee for using the Platform.
This fee is charged for the use of RaPlaneto's technology platform, booking infrastructure, communication facilities, administrative services, and related platform facilities.
Booking Fee Is Non-Refundable
Unless otherwise required by applicable law or expressly stated by RaPlaneto, the booking/platform fee is non-refundable once a booking has been successfully created or the platform service has been initiated.
The booking fee is not a guarantee of service quality and is not a payment to RaPlaneto for performing the actual service.
The service price payable to the Service Provider is separate from the RaPlaneto booking/platform fee unless specifically stated otherwise.
8. Service Charges
The actual service charge may be determined by the Service Provider, the Platform's applicable pricing system, or both, depending on the service.
Users must review the applicable service price before confirming a booking.
RaPlaneto may collect payments on behalf of Service Providers where the applicable payment system permits this. Collection of payment does not mean that RaPlaneto becomes the provider of the underlying service.
9. Cancellations
Cancellation rules may vary depending on the service, booking status, and applicable payment method.
The RaPlaneto booking/platform fee remains non-refundable unless otherwise required by applicable law or expressly stated in the applicable cancellation policy.
Additional cancellation charges or service-related refunds may be subject to the applicable service and booking terms.
10. Refunds
Any refund relating to the actual service charge will be handled according to the applicable booking, cancellation, payment, and dispute rules.
A refund of the Service Provider's service charge does not automatically mean that the RaPlaneto booking/platform fee will be refunded.
The Platform fee is intended to cover the use of RaPlaneto's booking and technology infrastructure and is therefore generally non-refundable.
11. Payments Between Users and Service Providers
Users and Service Providers must use the payment mechanisms provided or approved by RaPlaneto where required.
Service Providers must not improperly demand additional charges from Users outside the agreed booking without proper disclosure and agreement.
Users must not intentionally avoid applicable Platform fees by moving bookings outside RaPlaneto solely to bypass Platform charges.
RaPlaneto may restrict or terminate accounts involved in fee avoidance, fraud, or misuse of the Platform.
12. User and Provider Safety
Users and Service Providers should exercise reasonable caution when interacting with each other.
Users should not provide unnecessary access to sensitive personal information, financial information, passwords, OTPs, or other confidential credentials.
Service Providers must not misuse customer information obtained through RaPlaneto.
Neither party should engage in threatening, abusive, discriminatory, harassing, fraudulent, or unlawful conduct.
RaPlaneto may suspend or terminate accounts where there is evidence of serious misconduct, fraud, abuse, or safety concerns.
13. Disputes Between Users and Service Providers
RaPlaneto may provide a communication and dispute-facilitation mechanism where appropriate.
However, RaPlaneto is not automatically a party to disputes arising from the actual service provided by an independent Service Provider.
Users and Service Providers should first attempt to resolve service-related issues directly and professionally.
RaPlaneto may review available booking records, communications, payment information, and other relevant information when assisting with a dispute.
RaPlaneto's involvement in a dispute does not constitute an admission of liability.
14. Limitation of Liability
To the maximum extent permitted by applicable law, RaPlaneto and its owners, directors, employees, affiliates, representatives, and technology partners shall not be liable for indirect, incidental, consequential, special, punitive, or similar damages arising from:
Services performed by independent Service Providers.
Acts or omissions of Service Providers or Users.
Property damage caused by a Service Provider.
Personal injury caused by a Service Provider or User.
Poor workmanship.
Service delays or cancellations.
Incorrect information supplied by Users or Service Providers.
Disputes between Users and Service Providers.
Unauthorized conduct of a Service Provider.
Loss resulting from circumstances outside RaPlaneto's reasonable control.
Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.
15. No Guarantee of Service Availability
RaPlaneto does not guarantee that a particular Service Provider will always be available.
The Platform may experience maintenance, technical failures, network interruptions, third-party service failures, or other temporary interruptions.
RaPlaneto may modify, suspend, or discontinue Platform features when reasonably necessary.
16. Provider Verification
RaPlaneto may perform identity, document, profile, background, reference, or other verification checks on Service Providers where appropriate.
However, verification does not constitute a guarantee, warranty, certification, or endorsement of the Service Provider's future conduct, workmanship, reliability, or performance.
Users should exercise appropriate judgment when engaging a Service Provider.
17. Independent Relationship
Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, franchise, agency, or formal representation relationship between RaPlaneto and a Service Provider.
Service Providers operate independently and are responsible for their own taxes, licences, insurance, equipment, personnel, and legal obligations, where applicable.
18. Prohibited Conduct
Users and Service Providers must not:
Provide false information.
Create fraudulent accounts.
Misuse another person's account.
Attempt to bypass Platform fees.
Conduct fraudulent transactions.
Harass or threaten another person.
Use the Platform for unlawful activities.
Attempt to manipulate ratings or reviews.
Misuse customer or provider information.
Share or misuse confidential account information.
Damage, interfere with, or attempt to compromise the Platform.
Use the Platform for purposes not permitted by applicable law.
19. Account Suspension and Termination
RaPlaneto may suspend, restrict, or terminate an account where there is reasonable evidence of:
Fraud.
Abuse.
Misconduct.
Safety violations.
Repeated complaints.
Fee avoidance.
False information.
Illegal activity.
Violation of these Terms.
Termination does not automatically create a right to a refund of the RaPlaneto booking/platform fee.
20. Reviews and Ratings
Users may be permitted to rate and review Service Providers.
Reviews should be honest, factual, and based on genuine experiences.
Service Providers must not manipulate reviews or pressure Users to provide false ratings.
RaPlaneto may remove reviews that violate applicable policies or laws.
21. Intellectual Property
The RaPlaneto name, logo, software, website, application, design, content, graphics, trademarks, and other Platform materials are owned by or licensed to RaPlaneto unless otherwise stated.
Users and Service Providers may not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit Platform materials without appropriate authorization.
22. Privacy
Use of RaPlaneto is also subject to the applicable Privacy Policy.
Users and Service Providers consent to the collection and processing of information necessary to operate the Platform, facilitate bookings, provide support, process payments, prevent fraud, and improve Platform services, subject to applicable law.
23. Third-Party Services
RaPlaneto may use third-party services for payments, authentication, maps, communications, hosting, analytics, notifications, or other technical functions.
RaPlaneto is not responsible for independent failures of third-party services beyond its reasonable control.
24. Force Majeure
RaPlaneto shall not be responsible for delays or failure to perform Platform obligations caused by circumstances beyond its reasonable control, including natural disasters, government actions, internet failures, infrastructure failures, strikes, public emergencies, cyber incidents, or other force majeure events.
25. Changes to These Terms
RaPlaneto may update these Terms & Conditions from time to time.
Updated Terms may be published through the website or application.
Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
26. Governing Law
These Terms shall be governed by the applicable laws of India.
Any dispute concerning RaPlaneto and its Platform shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the applicable matter.
27. Important Acknowledgement
By using RaPlaneto, you acknowledge and agree that:
RaPlaneto is primarily a technology platform and facilitator connecting Users with independent Service Providers. RaPlaneto is not the direct provider of the services booked through the Platform.
The Service Provider is responsible for the actual service, workmanship, conduct, tools, materials, and any damage caused through the Service Provider's own acts or omissions.
RaPlaneto's booking/platform fee is charged for the use of the Platform and its related technology and facilitation services and is generally non-refundable once the booking is created, subject to applicable law.
Payment of a RaPlaneto booking/platform fee does not constitute a guarantee, warranty, or insurance of the Service Provider's work or conduct.
By creating an account or placing a booking, the User and Service Provider confirm that they have read, understood, and agreed to these Terms & Conditions.